Welcome to Retroland where I sell premium vintage items. All of my items are professionally restored to the best condition possible. I spend hundreds every month having my clothing & shoes restored.
I sell to celebrities, celebrity stylists, movie, TV show, & theater productions.
Most of my customers are return customers whom I adore and bend over backwards for. Remember, these items only increase in value as you own them and become assets when acquired, so it is important to put them into the best condition possible.
RULES for RESERVING and making PAYMENTS on items in this store.
You are required to read this when you're making payments in my shop.
If I agree to reserve an item you must pay a NON refundable deposit. It's a simple process of paying 20%.
I can work with your budget however if you are not communicating or being difficult your plan defaults to a 30 day policy. After your deposit I expect you to layout a plan to pay the item off in a reasonable amount of time. You will have 30 days from when the deposit was made to pay for the item in full unless prior arrangements are made.
You can make payments during this time or you can pay it all off at once. I do expect communication throughout from you. I do not have time nor the desire to hassle people to pay me, so if you break your payment plan arrangement items will be put on the open market and available to everyone if you do not pay on time.
Your 30 days Starts with the day you put down your first payment/ deposit. All payments & deposits are NON refundable.
In most cases I will allow the money paid towards an item that was defaulted on to be used as a credit towards another item in my shop along with the remaining balance PAID in a reasonable amount of time. Reasonable amount of time means not in 2-3 months but more like 2-3 weeks. I try to communicate a lot when people have stopped communicating before allowing others to buy an item with payments being made on. I am a small retailer and cannot let people take months and months to pay things off unless we arranged for something beforehand. It is disrespectful to just disappear for a month or longer and expect your item to still be on hold for you.
Due to being very descriptive with my restored, cleaned & repaired items I do not allow returns once the item ships out nor a store credit credit. All sales are final.
I AM NOT RESPONSIBLE FOR DELAYS or lost mail by the postal service.
I do not ship to Russia, Malaysia, Chile, or any other country I do not feel is safe to ship to. If Etsy recommends I do not ship there, I follow their suggestion.
USPS is NOT me and I do not have any control over their services, so I cannot be responsible for: DELAYS, LOST, STOLEN, or Incorrect addresses.
The only way I can guarantee no issues from shipping items, such as errors with scanning or tracking info due to USPS incompetency is to use Fedex which is also more expensive.
IF ITEMS ARE RETURNED TO ME FOR ANY REASON YOU ARE RESPONSIBLE FOR PAYING TO RESHIP THE ITEM. IF YOUR ITEM IS RETURNED TO ME BECAUSE YOU DID NOT PICK IT UP FROM THE POST OFFICE OR PAY CUSTOMS THE ITEM IS RE-LISTED IF YOU DO NOT AGREE TO PAY FOR RE-SHIPPING IT.
If you need it quicker please message me to edit the listing before you pay with the appropriate rate. I am not responsible for delays due to weather, etc... By postal services.
NO CUSTOMS / DUTIES ARE PAID BY ME FOR INTERNATIONAL PACKAGES. BUYER IS RESPONSIBLE FOR ALL CUSTOMS FEES.
If the address is not valid and the package is returned or lost I am not responsible. I will not cancel or refund the transaction.
INTERNATIONAL CUSTOMERS: It is your responsibility to check and pay customs for your items, DO NOT MESSAGE ME WITH "WHERE IS MY ITEM?" Or open a case of the item is not delivered. If your item is returned to me for any reason it will be re listed and re-sold to the open market if payment to re-ship the item is refused by you.
EU customers will be banned indefinitely if a return is forced. Your info will go on a list and any future transactions will be cancelled.
I will not ship your item unless it's paid in full. When I mark a payment or deposit shipped, it's only for Etsy to know I’m not delinquent in shipping my items. When your item is paid it off tracking info will be uploaded automatically.
But please contact me if you have any problems with your order.
I go above & beyond all other sellers to do the best I can to have our items restored for our clients. This is very costly! I have had many bad experiences forcing me to uphold these policies.
All customers are required to check measurements before purchase, no returns are accepted due to items not fitting. I do not accept returns or exchanges.
I provide measurements and mention sizes in all my listings. I do my best to make sure all items fit and have a very high success rate. My clothes and shoes fit my customers when they arrive if measurements are checked by the customer before purchase. You can also ask questions which I am happy to answer to assist everyone before purchase.
All measurements are taken with the garment perfectly flat using a soft tape measure. Proper measurements are not taken using a ruler or a metal tape measure. Then the number is doubled for waist, hips, bust etc...
If items are damaged post receiving them it is not my responsibility to fix these issues. I carefully inspect everything the best that I can. Glue is a big issue on vintage items because it can break down from age. It is easy and not expensive to have adhesive on shoes replaced should they need it once worn. I cannot stress test all adhesive, I do pull and check it to my best ability without damaging the item.
If you require pictures or any additional information than provided, please ask because I am happy to assist you before the purchase is made. I give very detailed descriptions and do the best that I can.
I pay a lot to have things cleaned and repaired, but remember these items are old & used and things could be missed. I do not guarantee these things because they are not new. If shoes break heels, need new adhesive, need new soles, new inserts these are things I cannot promise won't need to be repaired, especially once worn. I do not put all our items through a test by wearing them so I cannot guarantee them needing further restoration.
NO REFUNDS or PARTIAL REFUNDS ARE ISSUED. ALL Vintage ITEMS ARE DESCRIBED TO THE BEST OF MY ABILITY. If I do allow a return of an unopened item there is a $20 restocking fee to cover shipping expenses and the item not being available to purchase at that time.
If you attempt to force a return by shipping the item back to me, I do not refund your payment. You are responsible to pay to ship the item back to you or be out the total amount.
All deposits & payments on items are non-refundable. If the item is not paid in full by 30 days from your first payment / deposit, you will loose your money unless another agreement has been made with me. Payment plans are taken very seriously. If a person disappears or does not uphold the agreements of the payment then you will loose all money paid.
Rare vintage items are expensive as well as collectible. I focus on the fellow collector in my store. This is why items are put into the best condition I can possibly get them in. My cleaning bills are what stores pay in rent every month, but I put this money into the products I sell instead.
I do not use any information for any reason.